Rules

PayamAva Rules

All company rules have been signed by the managers of PayameAva Company on April 1, 2016. Therefore, we ask all users of Payam-e-Ava to read all the provisions of the rules before concluding a contract or registering an order, because users are responsible for any non-compliance with the rules.

1 Return Money

Refunds are not made in the Ava message at all. Especially in web design projects, refunds are not possible at the lowest or highest level of the project, and this is required to be included in the contract. Request a refund. And Payam Ava experts will be responsible for following up and resolving the problem and refunding it. Refund time is due to financial audit between 3 to 6 working days. All other services do not have any refund and any written and oral contract is void.

2 Privacy of Users

Users should consider that the means of communication with the telephone company are fax, e-mail and SMS, and that the technical authorities have made every effort to provide a safe environment for you. But it is possible to eavesdrop in these environments. However, we urge users to always exercise extreme caution in their insecure online communications. Payam Ava does not accept responsibility for leaking information and their security and using the information of your network and servers. Also, be diligent in keeping your passwords.

3 Legal Action Against PayamAva

In case of any action that directly or indirectly financially and non-financially including (interests, credit, reputation, etc.) will damage Ava’s message. The user service will be terminated immediately, without prior notice and forever, and also the offending user will be responsible for compensating for the damage to the Ava message. Also, if the user’s service directly or indirectly causes financial and non-financial damage to Payam Ava, the user will be responsible for compensating it.

Any financial or non-financial damage to the Ava message including termination (reputation – credibility – benefits) of customer service is terminated. And the customer must compensate. And the customer is 100% responsible for the damages. Therefore, if you have any problems with the company, you should follow up with our experts.

4 Services Support

Services are supported during business hours by telephone from 8 am to 8 pm. Phone calls and online chat are just to emphasize answering tickets for support. The main support of the services is through tickets 24 hours a day, seven days a week. Online chat and telephone for the sales department.

5 Changes in Prices and Renewals

PayamAva can increase the price of its services on any day of the year for any reason, and the change in the price of the bills of the next period will be considered for all users.

All users must renew their service before the end of the service period. Otherwise, after the end of the period, no objection to the termination of the service or its removal will be accepted.
Payam Ava will try to inform the service owner via email before the end of the service period, but failure to do so will not cause any rights for the user for any reason.
Note 1:
Invoice payment only indicates payment by the user and does not confirm service renewal. Users should make sure that their service is definitively renewed after payment, and within 72 hours by sending a check-in ticket to Payam-Ava support unit (how to send is explained in the support section of Payam-Ava site), they should be sure of this issue because in some cases Due to technical problems in the system after the user pays the invoice, the user service is not extended and only the user invoice is paid.
The user should never be unsure about changing the dates in different parts of the Ava message, including their user area or the emails or text messages received from this issue, because after the user pays the information of the email, SMS or user area or other sections Ava message should be updated, but the user service extension operation should not be performed for any reason, and in this case, the user should follow up and fix the defect within 72 hours by sending a review ticket to Ava Ava message support unit, otherwise no responsibility for the message. It will not be Ava.
The only way to ensure the renewal of the service is to send a check ticket to Payam Ava support unit (how to send is explained in the support section of Payam Ava site) or to receive an official confirmation sealed by the company, otherwise if the user pays the invoice And in one of the mentioned ways, if he is not sure of extending his service, he will be responsible. If after paying the invoice by the user due to non-renewal of the user service by Payam Ava for any technical or non-technical reason that has led to the suspension, deletion or permanent termination of the user service, Payam Ava will try based on the paid invoice of the service Renew and reactivate the user, but if for any technical or non-technical reason it is not possible to renew and reactivate the user’s service, the amount of the invoice paid by the user will be refunded and the user will not have any other rights.

6 Payment Methods

All expenses listed on the website are in Rials or Tomans. Also, all invoices are issued in Iranian Rials. Payments to Payam-e-Ava are made in one of the following ways: Deposit to accounts introduced on the website or in the case of invoices issued online payment by the country’s bank cards through the online payment portal of the bank All payments after approval by Payam-e-Ava finances In the user portal, it will be registered in the user account. If the payment is not registered in the mentioned portal, the user is responsible for following up. If the user does not follow up and does not receive the paper confirmation in the letterhead and sealed by the user with the seal of the company, which causes the service to be interrupted or deleted, no liability will be created for Payam Ava.
The cost of all services will only be charged in full in one of the above ways at the beginning of the period. Payam Ava can delay the service until the full settlement.
The user is also obliged to ensure the final activation of his service after payment, because it may not be activated after payment due to technical problems of the user service. Ensure that the service is activated. It should be noted that receiving emails, text messages or information in the user area is not valid in this case and because there may be a technical problem after updating them.

7 Macro Contracts

Major contracts and projects that are over three million must be 100% signed by the company’s board of directors through the contract and Payam-e-Ava letterhead.

8 After Sales Service

After-sales service in site design projects will be included in the contracts. But after the expiration date of the contract between the parties, the user can use the packages provided by the company for after-sales service.

9 Cancel the Service

Cancellation of service or order in site design projects will receive a fee as a fee. And the employer has no right to object. In host and domain projects, due to foreign exchange purchases, it is not possible to cancel the service with a refund. The user can cancel the request and after canceling, Payam Ava is not responsible for deleting and losing the information.

If the user cancels the service for any reason, including dissatisfaction with the quality, or lack of satisfaction, lack of pre-purchase awareness, purchase error or any other reason, no amount will be refunded to the user under any circumstances and only User service will be canceled to prevent recharging. The only exception is the hosting service.
Payam-e-Ava also has the right to terminate the user service unilaterally (including site design, web hosting, domain or any other service in Payam-e-Ava) for any technical or non-technical reason at any time. In this case, the user service will be terminated immediately and no other services such as service delivery to the user, data backup, transfer to others or any other type of service will be provided to the user under any circumstances and the user must backup Use itself, which is stored outside of Ava messaging services. In this case, all user data is immediately removed from the voice messaging systems and services such as domain are publicly released and the user’s property is released, and the remaining amount paid by the user is calculated based on the remaining service time and the amount will be returned to the user.

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